Terms of Service

MIDLANDS MOBILE OIL

Last Updated: December 7, 2025

1. ACCEPTANCE OF TERMS

Welcome to Midlands Mobile Oil LLC ("Midlands Mobile Oil," "we," "us," or "our"). These Terms of Service ("Terms") constitute a binding legal agreement between you ("Customer," "you," or "your") and Midlands Mobile Oil LLC governing your use of our mobile oil change services. By scheduling, booking, or accepting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must not use our services.

2. SCOPE OF SERVICES

2.1 Services Provided

Midlands Mobile Oil provides mobile oil change services exclusively. Our services include:

Standard oil changes
Premium oil filter replacement
Service documentation for warranty maintenance purposes
Optional additional services including but not limited to air filter replacement, tire rotations, and windshield wiper replacement

2.2 Services NOT Provided

We are NOT a full-service mobile mechanic. We do not perform:

Engine repairs or diagnostics beyond basic visual inspection
Brake repairs or replacements
Transmission services
Suspension or steering repairs
Electrical system repairs
Any mechanical repairs not explicitly listed in Section 2.1

2.3 Service Standards

All oil changes are performed using:

Mobil 1 Full Synthetic motor oil (meets and exceeds all manufacturer blend standards)
Premium oil filters that meet or exceed OEM specifications
Manufacturer-specified oil viscosity and capacity for your vehicle
Proper torque specifications for drain plugs and filters

3. SERVICE AREA AND SCHEDULING

3.1 Service Area

Standard service is provided within a 20-mile radius of our base location. Services beyond 20 miles are subject to additional mileage fees as outlined in Section 5.

3.2 Booking Requirements

All bookings must be made a minimum of 2 days in advance
Booking may be made via website or designated booking platform
Customer must provide accurate vehicle information including make, model, year, and engine type
Customer may be required to provide VIN if engine type is uncertain
Payment in full, including a $30 non-refundable deposit, is required at time of booking

3.3 Appointment Windows

Service appointments are scheduled with a 30-minute arrival window
Customers are strongly advised not to schedule service within 45 minutes of any other obligation
Delays may occur due to traffic, weather, or unforeseen circumstances

3.4 Same-Day Service

Same-day service may be offered at our discretion and may incur additional charges. Contact us directly for same-day availability.

4. PRE-SERVICE INSPECTION AND CUSTOMER ACKNOWLEDGMENT

4.1 Mandatory Pre-Service Inspection

Before beginning any service, our technician will conduct a comprehensive pre-service inspection and documentation process, which includes:

Photographing the vehicle's exterior condition
Documenting any pre-existing body damage, dents, scratches, or cosmetic issues
Inspecting for and documenting any existing fluid leaks (oil, coolant, transmission fluid, etc.)
Checking current oil condition and level
Visual inspection of accessible components
Assessment of service location safety and accessibility

4.2 Customer Acknowledgment Requirement

The customer or their authorized representative MUST be present to:

Review all documented pre-existing conditions
Acknowledge awareness of any pre-existing damage, leaks, or mechanical issues
Sign the Pre-Service Acknowledgment Form confirming their understanding
Approve commencement of service

4.3 Service Refusal

We reserve the right to refuse service if:

Pre-existing conditions pose safety risks to our technicians
The vehicle's condition makes safe service impossible
Severe leaks or mechanical failures are present
The service location is unsafe or inaccessible
Customer refuses to sign the Pre-Service Acknowledgment Form
Customer has provided false or misleading information about vehicle or location

If service is refused due to customer misrepresentation, the $30 deposit is non-refundable. If service is refused due to our inability to perform the service safely, a full refund will be issued.

5. PRICING AND PAYMENT

5.1 Standard Pricing

Base service: $120.00 (includes up to 5 quarts of oil, premium filter, labor, and up to 20 miles travel)

Additional oil: $6.00 per quart over 5 quarts
Premium filters: Difference charged if filter exceeds $15.00 retail cost
Mileage: $0.75 per mile over 20 miles (rounded up)
Special/exotic oils: Priced individually upon request

5.2 Discounts (One Per Transaction)

We may offer various promotional discounts at our discretion, which may include but are not limited to:

New customer discounts
Recurring customer loyalty discounts
Referral rewards (for both referring customer and new customer)
Multi-vehicle discounts (when multiple vehicles are serviced at the same location during the same appointment)
Fleet service pricing (negotiated separately based on volume and frequency)

Discount amounts and eligibility requirements are subject to change and will be disclosed at the time of booking. Only one discount may be applied per transaction unless otherwise specified. Discounts cannot be combined with other promotional offers. All discounts are subject to the terms specified in Section 14 (Promotions, Discounts, and Referrals).

5.3 Payment Terms

Full payment, including $30 deposit, is required at time of booking

We accept credit cards, debit cards, and approved digital payment methods

Fleet customers may be eligible for invoicing upon approval, or billing at the end of the month

All prices include disposal fees, applicable taxes are charged at checkout

5.4 Non-Refundable Deposit

The $30 deposit is non-refundable except as specified in Section 6.5. This deposit covers scheduling, planning, materials procurement, and administrative costs.

6. CANCELLATION AND REFUND POLICY

6.1 Customer Cancellation (2+ Days Notice)

If you cancel at least 2 days (48 hours) prior to your scheduled appointment:

Your $30 deposit may be transferred to a new service appointment within 30 days
Refunds are not provided, but credit remains valid for 30 days

6.2 Customer Cancellation (Less Than 2 Days Notice)

If you cancel with less than 2 days notice:

The $30 deposit is forfeited
No credit or refund will be issued

6.3 Customer No-Show or Vehicle Unavailable

If the customer:

Is not present at the scheduled time
Cannot present the vehicle within 15 minutes of scheduled time
Provides an inaccessible or incorrect location
The $30 deposit is forfeited and no refund or credit is issued

6.4 False Representation by Customer

If the customer provides false or misleading information regarding:

Vehicle make, model, year, or engine type
Vehicle condition
Service location accessibility or legality
We reserve the right to cancel the service and forfeit the $30 deposit

6.5 Midlands Mobile Oil Cancellation

If WE are unable to appear for the scheduled service time due to our error, equipment failure, or circumstances within our control, you may choose:

Full refund of all payments, OR
Reschedule and receive $50.00 off your next service

6.6 Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method.

7. SERVICE PROTOCOL AND DOCUMENTATION

7.1 Mandatory Service Documentation

For every service performed, we will document and provide to you:

Date and time of service
Vehicle identification (make, model, year, VIN)
Mileage at time of service
Type and quantity of oil used (brand, viscosity, volume)
Oil filter brand and part number
Drain plug torque specification used
Oil filter torque specification (if applicable)
Photographs of service steps (minimum: before, during, after)
Multi-point inspection findings
Technician name and signature

7.2 Service Execution Standards

All services will be performed according to the following protocol:

Research and apply manufacturer-specified torque specifications for drain plug and filter
Photograph all critical steps including: old filter removal, drain plug condition, new filter installation, oil fill
Document any abnormalities discovered during service
Run vehicle engine for at least 1 minute at approximately 1000 RPM to check for leaks
Re-inspect drain plug and filter for leaks after engine run test
Photograph final installation and under-vehicle condition
Provide customer with complete service documentation

7.3 Warranty Documentation

All service records are provided in a format suitable for maintaining manufacturer warranties. Customers are responsible for retaining these records. We may also report service to Carfax or other vehicle history services (if available).

7.4 Customer Access to Documentation

Service documentation, including photographs and inspection reports, will be provided to you via:

Email (PDF format)
Printed copy upon request
Access through customer portal (if available)

8. CUSTOMER RESPONSIBILITIES

8.1 Vehicle Access and Location

You must ensure that:

The vehicle is legally parked in a safe, flat, and accessible location
The service location complies with all local ordinances, homeowner association (HOA) rules, and property management regulations
Adequate lighting is available if service is scheduled during evening hours
The vehicle is accessible at the scheduled time
You have obtained all necessary permissions to conduct automotive service at the chosen location

8.2 HOA and Property Compliance

YOU ARE SOLELY RESPONSIBLE for:

Verifying that mobile automotive service is permitted at your service location
Obtaining any required permissions from HOA, property management, landlords, or other governing bodies
Any fines, fees, penalties, or tickets issued by HOA, property management, municipal authorities, or other entities as a result of our service being performed at your location

Midlands Mobile Oil assumes NO responsibility or liability for any violations of HOA rules, property regulations, or local ordinances. You agree to indemnify and hold Midlands Mobile Oil harmless from any claims, fines, or legal actions arising from location-related violations.

8.3 Accurate Information

You must provide:

Accurate vehicle information (make, model, year, engine type, VIN if requested)
Accurate service location and access instructions
Current contact information (phone, email)
Disclosure of any known mechanical issues, previous repairs, or modifications

8.4 Safety Requirements

During service, you must:

Keep children, pets, and bystanders away from the service area
Not operate the vehicle while service is being performed
Remain available for questions or concerns during service
Allow technician full access to vehicle during service period

8.5 Misrepresentation Consequences

Providing false, misleading, or inaccurate information may result in:

Service cancellation and forfeiture of deposit
Additional charges for wasted time or materials
Refusal of future services

9. WARRANTY AND GUARANTEES

9.1 Service Warranty Period

Midlands Mobile Oil provides a 30-day limited warranty on services performed, covering:

Workmanship defects (improperly installed drain plug or filter)
Leaks directly caused by our installation
Use of incorrect oil or filter (if error was made by us)

9.2 Warranty Exclusions

Our warranty DOES NOT cover:

Pre-existing conditions included but not limited to those discovered in Pre-Service Inspection
Damage caused by customer negligence or misuse after service
Normal wear and tear of vehicle components
Damage caused by third-party repairs or modifications after our service
Leaks from components not serviced by us (valve cover gaskets, rear main seal, etc.)
Damage resulting from customer failure to follow manufacturer maintenance schedules
Damage from accidents, collisions, or improper vehicle operation
Parts failure unrelated to our service (oil pump failure, bearing failure, etc.)

9.3 Warranty Claims Process

To file a warranty claim:

Contact us within 30 days of the original service
Provide original service documentation
Describe the issue in detail with photographs if possible
Make vehicle available for inspection at a mutually agreed time and location
Do not have repairs performed by third parties before our inspection (unless required for safety)

9.4 Warranty Remedies

If a valid warranty claim is approved, we will:

Re-perform the service at no charge, OR
Refund the cost of the original service
Our liability under this warranty is limited to the amount paid for the specific service in question. We are not responsible for consequential damages, towing costs, rental car expenses, or lost wages.

9.5 No Other Warranties

EXCEPT AS EXPRESSLY STATED IN THIS SECTION, WE PROVIDE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

10. LIMITATIONS OF LIABILITY

10.1 Liability Cap

Midlands Mobile Oil's total liability for any claim arising from or related to our services is strictly limited to the total amount paid by you for the specific service giving rise to the claim.

10.2 Exclusion of Consequential Damages

We are not liable for:

Consequential, indirect, incidental, or punitive damages
Lost wages, business income, or profits
Towing or transportation costs
Rental vehicle expenses
Emotional distress or inconvenience
Diminished vehicle value
Damage to personal property inside the vehicle

10.3 Pre-Existing Conditions

We are not liable for any damage, failure, or malfunction resulting from:

Pre-existing mechanical defects documented in Pre-Service Inspection
Hidden defects not reasonably discoverable during visual inspection
Prior improper repairs or modifications
Deferred maintenance or neglect by previous owners or operators
Normal wear and tear or aging of vehicle components

10.4 Force Majeure

We are not liable for delays, cancellations, or inability to perform services due to circumstances beyond our reasonable control, including:

Severe weather conditions
Natural disasters
Acts of God
Government restrictions or regulations
Pandemics or public health emergencies
Labor disputes or strikes
Equipment failures or supply chain disruptions

10.5 Customer Actions

We are not liable for damages resulting from:

Customer's failure to follow our recommendations or warnings
Customer's refusal of additional services or repairs we recommend
Customer's operation of vehicle against our advice
Customer's failure to provide accurate information
Third-party repairs or modifications after our service

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Midlands Mobile Oil, its owners, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

Your breach of these Terms
Your violation of any law, regulation, HOA rule, or property restriction
Your provision of false or misleading information
Your negligence or intentional misconduct
Any claims by third parties related to the service location
Damage to property or injury to persons caused by your actions or omissions

12. MEDIA CAPTURE, DOCUMENTATION, AND USE

12.1 Photography and Video Recording

As part of our documentation protocol and quality assurance process, our technicians will capture photographs and video recordings of:

Your vehicle's condition before, during, and after service
Service location and work area
Specific service steps (filter removal, drain plug, oil fill, etc.)
Any pre-existing damage, leaks, or mechanical issues
Post-service leak check and engine run test

12.2 Consent to Media Capture

By accepting our services, you consent to this media capture for:

Service documentation and record-keeping
Quality assurance and training purposes
Warranty and liability protection
Customer communication and transparency
Potential use in marketing materials (see Section 12.3)

12.3 Marketing and Promotional Use

We may use photographs and videos for marketing, promotional, and educational purposes, including but not limited to:

Website content
Social media posts
Advertising materials
Training materials
Customer testimonials and reviews

Personal identifying information (license plates, addresses, customer faces) will be obscured or removed before any public use. You may opt out of marketing use by notifying us in writing at the time of service.

12.4 Data Retention

Service documentation, including media files, will be retained for a minimum of:

1 year for routine service records
3 years for warranty claims or disputes
Indefinitely for legal or liability matters

13. PRIVACY AND DATA PROTECTION

13.1 Information Collection

We collect and store the following information:

Contact information (name, phone number, email address)
Vehicle information (make, model, year, VIN, mileage)
Service location address
Payment information (processed securely through third-party payment processors)
Service history and documentation
Photographs and videos as described in Section 12

13.2 Information Use

Your information is used to:

Schedule and confirm appointments
Provide service documentation
Process payments
Send service reminders and follow-ups
Communicate promotional offers (with your consent)
Improve our services
Comply with legal obligations

13.3 Information Sharing

We do NOT sell your personal information to third parties. We may share your information with:

Payment processors (for transaction processing)
Vehicle history services like Carfax (for service reporting, if applicable)
Legal authorities (if required by law)
Insurance companies (in the event of claims or disputes)

13.4 Opt-Out Rights

You may opt out of:

Promotional emails and text messages at any time
Marketing use of photographs/videos (at time of service)
Future service reminders (contact us to request)

13.5 Data Security

We implement reasonable security measures to protect your information. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

14. PROMOTIONS, DISCOUNTS, AND REFERRALS

14.1 Promotional Offers

We may offer time-limited discounts, referral rewards, seasonal promotions, and rebooking incentives. All promotional offers:

Are subject to terms and conditions specified at time of offer
May be modified or discontinued at any time without notice
Are non-transferable and not redeemable for cash
Cannot be combined with other offers (one discount per transaction)
May have expiration dates or usage limits

14.2 Abuse of Promotions

We reserve the right to:

Deny service to customers who abuse promotional offers
Revoke credits or discounts obtained fraudulently
Suspend or terminate accounts engaged in promotional abuse

15. DISPUTE RESOLUTION AND ARBITRATION

15.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith informal negotiation.

15.2 Mediation

If informal negotiation does not resolve the dispute within 30 days, the parties agree to participate in mediation before a mutually agreed-upon mediator before pursuing arbitration or litigation.

15.3 Binding Arbitration

If mediation is unsuccessful, any remaining disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Lexington County, South Carolina.

15.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15.5 Exceptions

The following matters are exempt from arbitration requirements and may be brought in small claims court or appropriate legal venue:

Claims for injunctive relief
Claims related to intellectual property
Collection actions for unpaid services

16. INTELLECTUAL PROPERTY

16.1 Ownership

All content, trademarks, service marks, logos, and branding associated with Midlands Mobile Oil are the exclusive property of Midlands Mobile Oil and are protected by copyright, trademark, and other intellectual property laws.

16.2 Restrictions

You may not:

Use our trademarks, logos, or branding without written permission
Reproduce, modify, or distribute our marketing materials
Create derivative works based on our intellectual property
Imply any affiliation, endorsement, or partnership without authorization

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms constitute the entire agreement between you and Midlands Mobile Oil regarding our services and supersede all prior agreements, representations, or understandings.

17.2 Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website or notification to customers. Continued use of our services after modifications indicates acceptance of the updated Terms. We recommend reviewing these Terms periodically.

17.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

17.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms at our discretion.

17.6 Governing Law and Jurisdiction

These Terms are governed by the laws of South Carolina, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in Lexington County, South Carolina.

17.7 Survival

Sections 10 (Limitations of Liability), 11 (Indemnification), 15 (Dispute Resolution), and any other provisions that by their nature should survive termination shall survive the termination or expiration of these Terms.

18. CONTACT INFORMATION

For questions, concerns, or legal inquiries regarding these Terms of Service, please contact:

Midlands Mobile Oil LLC

Email: hello@midlandsmobileoil.com

Website: https://midlandsmobileoil.com

BY ACCEPTING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.